Phoenix AZ web design blog

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WCAG2.0 - what is it and should you care?

1990 Americans with Disabilities Act & your website 

We've probably all heard the stories of brick-and-mortar businesses running foul of the Americans with Disabilities Act, and what it meant to them as businesses both financially and disruptively. Now it's coming to a website near you - maybe even yours!

The ADA - a quick history 

Along with it's companion, the 2008 Americans with Disabilities Amendment Act, the legislation was enacted to address equal access for all people regardless. However, due to the early adoption date, the original Act, and, to a some degree, the subsequent Amendment, did little to give guidelines on adoption in the World Wide Web (WWW).

The Act is comprised five Titles, with Title III (Public Accommodations) applying to website design. This title prohibits private places of public accommodation from discriminating against individuals with disabilities. Your website is considered a "private place" which offers "public accommodation". What this means is your website is privately owned and managed (private place), yet anyone who has a computer can get access to it (public accommodation).

The penalties for non-compliance with the provisions of the Act can be quite severe. Under Title III the maximum penalty for a first offence is

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Be afraid, be very afraid!

Yes, I confess, the title is a little melodramatic! However, when it comes to your online and IT security, a little paranoia is a good thing! The truth is, there are people out there just waiting to get you. There's an Alan Parson's Project song "The Voice" that sums it up well in one line... "He's gonna get you!"

(As an aside, Alan Parsons was the sound engineer on Pink Floyd's record breaking album "Dark Side of the Moon".)

Good security protocols are your first line of defense. Make strong passwords and don't leave them lying around. If you're really paranoid, change them regularly. Don't use the same password over multiple sites. 

But good passwords is only part of the solution. With the technology available to hackers today, even the best passwords and security protocols are vulnerable. The second string to your online safety is maintaining good backups. Your backups should be both local and remote for good safety.

Making solid local backups 

Your first step in a solid backup regime is saving locally. This doesn't mean just to your hard drive. Those are day to day use files. I think of backups are archives - most of the time, these

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Credit card processing woes

When we began CitrusKiwi 9 years ago, no merchant processor would touch us. No surprise really. Brand new company, owner brand new to the USA, no credit history. We had a lot going against us. So we went with PayPal. And, for 9 years, they have provided reasonably good service. Yes, they're expensive; yes, their reporting is a joke; yes, their search and filtering is an even bigger joke. But at least they gave us an account and they've improved from when we first signed up. But, finally, it was time to move on.

So, we signed up with Total Merchant Services. Setup was slow - well over a month to get the account in place and connected with Authorize.net. On top of that, we were never sent any documentation regarding our account - didn't know how to log in even! So, we processed a few transactions, and, despite the initial issues, business seemed to be working. Until last week....

I had a couple of clients say they were having issues setting up their payments. Then I began to get declined emails - Error code 38 - "The Global Payment System identification numbers are incorrect. Call Merchant Service Provider." 

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Desktops/laptops/brick and mortar still popular shopping

If you're like me, you'll have heard that around 90% of all buying decisions start with an online search. And about 60% of those searches are done on mobile devices. A recent survey of 1000 people has revealed some very interesting shopping facts.

1. In store shopping is still popular though decreasing over most age ranges. The surprising trend is an increase in instore shopping among the 25-34 age range. Also, families with an annual income of less than $75,000 show an increase in instore shopping.

2. Desktops and laptops still remain popular methods of buying online, however laptops trump desktops. Interestingly, only smartphone ownership and use for shopping online is higher than similar numbers for laptops among 18-34 YOs.

3. Just over 1/3 of wearbles users say they shop with these devices! These devices are most owned by the 25-34 age rang, with 35-44 next.

4. Frequency of shopping decreased across the age range, except for for the 25-34 age range which showed a significant increase.

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Google ordered... and complies

It's a truly wonderful thing to see giant, Google, lose one (or 2 in this case). From a designer's and SEO's point of view, Google is like living in olden days when one felt the need to "please the gods". With over 60-70% of search traffic, getting it wrong with Google is bad for business. Because of their economic situation, they have huge power to do pretty much whatever they feel like - even if it's wrong, who can afford to sue them?

However, 2 recent court cases have brought at least the glimmer of a smile to the "Google haters". First in Europe, and now Japan. Courts from both areas have ordered Google to "forget" individuals pasts - including debts, convictions and other "embarrassing" data under Europe's and Japan's tough anti-defamation legislation.

This all seems wondeful, and, for the individuals concerned, it probably is. However, when we view the stats on link removal, Google proudly claims it's removed more than 200,000 from it's search results. This after reviewing some 145,000 requests covering nearly half a million links. Do a search on almost any topic and you'll see page results of millions... is 200k really something to trumpet about? Especially

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Lessons from a Lovebird

"Out of the mouths of babes, oft time come gems." This well-known saying, probably derived from Psalms in the Bible, should remind us to always be on the lookout to learn a life lesson in the most obscure of places. Today, I have 2 posts, as I felt compelled to write this second one, not about how to exponentially multiply your traffic, guarantee 100% click through, or how to have the best website in the world, but rather to share a few "gems".

Kenya the LovebirdWhen you're down, sing louder!

Life is full of ups and downs, good and bad, want and plenty. How we react during these times determines who we are. When Kenya, our Lovebird, was getting low on water or food he'd sing and chat to us even more than normal. Without being a whinger, when life is tough, gather your friends around you and ask for support. A trouble (or problem) shared is a trouble halved.

Make the most of every situation

When he was out of his cage, he'd fly, and fly, and fly. In fact, he was a little naughty, and getting him back into his cage was sometimes quite a mission! But he was taking

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21 tips to stay healthy at your desk

With the world becoming more and more based around computers, here's a list of ideas to keep healthy even if you're stuck at a desk or computer every day.

  1. Take a break at least once an hour. Every hour (set a timer on your computer if you need to), get up & take a quick walk somewhere (workmate’s desk, farthest restroom, photocopier, water cooler). Just get moving.
  2. Stretch and move where you sit. Can't go anywhere? Bend and touch your toes, walk or march on the spot a few minutes, rev it up with jumping jacks (who cares what the office thinks!).
  3. Mobile meetings. If you have a brainstorm session or meeting scheduled, do it on the move! Walk & win! It's not only good for fitness & health, but can help reduce stress & increases creativity!
  4. Elevators, escalators and moving walkways - Public Enemy #1! Maybe you work on the 40th story of a building, then maybe (and I say maybe) not. Otherwise elevators are your body's enemy. Same goes for escalators & walkways. Even if you're on story 40, consider taking the elevator to 35 and walking the rest - you don't need to ride the whole way.
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Internet costs & speed - are we being ripped off?

We switch on our computers and expect the internet to flood into our room. And, usually, that happens. But are we getting the speeds we deserve, or even, that we are paying for?

By the end of this year (2014), Americans will have paid about $400 billion (yes, with a "B") by major players, AT&T, Verizon, and CenturyLink to "future-proof" our network with fiber optic cabling. Cabling that NEVER materialized! Though varying between states, once all the fees, taxes and surcharges are taken into account, every household would have been fleeced about $4-5,000 from 1992-2014.

Back in 1992, state laws mandated that broadband speeds should be 45mbps in both directions. My current Cox connection (in Phoenix) gives me about 65Mbps download, and around 11-12Mbps upload - a far cry from 45 each way. It might be comforting, at least, to know that, poor speed aside, we in America at least enjoy some of the best speeds worldwide, right? Wrong! We aren't number 1, or 2, or even 5. A recent test by Ookla (one of the net's standard testing companies) pegs the good ole USA as number 25 in download and number 40 in upload speeds.

By the end of

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How to get a "free lunch" on the internet

"There's no such thing as a free lunch". It's a well known saying, but do you know just how it applies to the internet? What IS a "free lunch" on the internet?

"Free" download

Yes, there are many great genuinely free programs and content you can download. I run a number of free alternatives to paid programs. Though I actually own a legit copy of Photoshop CS3, I have never invested the time needed to learn it, so I use a reasonable alternative called Inkscape - free download. However, a quick Google search will also give you dozens, if not hundreds, or links to sites offering full copies of Photoshop for free. So why not? Well, because it's illegal (plenty of reason on its own), but also because the download has a high probability of containing one or more viruses.

What you don't know about website add-ons/extensions

So you don't download pirated software or even visit those sites - great! But what's your website designer's integrity like? Are you getting an amazing website with loads of functionality, but it's really cheap? The first question you should ask is why it's cheap - does he really know what he's doing, and

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The pot and the kettle

I'm sure most people know the old saying, "The pot's calling the kettle black!" and what it means. Recently, search giant Google has been drawing a lot of attention in Europe for "antitrust" matters and is poised to come to a settlement with the EU. However, there has been some very vocal outrage at this settlement from the likes of Microsoft (read Bing). Just recently, Yelp, who has been critical of Google and its practices in the past, has added its voice to the verbal barrage.

Yelp's CEO, Jeremy Stoppelman, wrote to European Commission chief José Manuel Barroso recently to add its disapproval. Part of his letter says...

Upon reflecting on our discussion about the European Digital Agenda, and my company’s historic role as a concerned observer of Google’s anticompetitive actions, I realized Yelp’s current status as a mere witness within the DG-COMP deliberations was inadequate; in order to truly advocate on behalf of European digital startups, our voice needed to be granted some form of official standing. As such, I have directed our government affairs team to convert Yelp into an official complainant in DG-COMP’s Google proceedings.

I find this very interesting. Firstly, his whole letter assumes that anyone

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