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Why do you use Joomla to build websites?

Joomla is fast to deploy, it uses up-to-date technology and is constantly evolving as a platform. In addition to the base platform, Joomla boasts over 8000 add-on products from galleries, to forums to maps and much much more. And it's been the winner of many awards:

  1. 2006 - Packt Open Source Awards - Best Open Source CMS
  2. 2007 - Packt Open Source Awards - Best PHP Open Source CMS
  3. 2011 - Packt Open Source Awards - Best Open Source CMS
  4. 2012 - Infoworld Bossie Awards - Best Open Source Application
  5. 2014 - CMS Critic People's Choice Awards - Best Open Source PHP CMS

It's easy to extend with almost any type of application you need. eCommerce, classified listings, directories, real estate companies, vehicle sales, the list goes on. And it's simple for owners to update their site information.  It is secure, being constantly developed and improved, and it is fast to deploy.  All of this equates to a customizable, worry-free site where you can control the content.

Why should I have a website; I don't really think I need one?

There are very few businesses who wouldn't benefit from an online presence. Only a handful of enterprises contract to the same set of companies day in day out.  Let's face it, most companies are always looking for new clients and new business. Here are a few reasons for the 99% of businesses who have, or should have, an internet marketing campaign:

  1. More and more people set out to research online before ever buying. If you aren't online, you can't take advantage of this trend.  Many of these research results turn into online sales
  2. Your competitors almost certainly have a webste, and they're capturing the searches (and potential business) from online buyers or clients
  3. Diversification is of key importance in marketing strategies - your internet presence should be one integral part of your overall campaign
  4. More and more people are making their purchases online than ever before. Internet sales are steadily gaining in popularity (10% average increase each year since 2009) as purchasers are feeling more comfortable about the security and on-time delivery of their purchases.

Business is slow - how can I afford a good website?

CitrusKiwi understands that times are tough and, even when they're not, we know that you'd rather reduce overheads for a better bottom line. So we are pretty unique in our business model. We charge nothing for 45 days, then just a low monthly fee that covers design, 12 hours FREE maintenance per year, reporting and more. See how affordable our website packages are.

Am I locked into a long contract?

Not at all. We collect 3 months in advance, so the longest you're committed is 3 months. We do have a business contract that covers the initial design phase, plagiarism rules, etc. You can look at a sample contract here - we have nothing to hide.

I'm in a hurry... how long will it take?

That's why we charge nothing for 45 days. In most cases, we can have the site built and up and on the web before you pay anything! Of course, it really hinges on how quickly clients can get us the information we need to build the site. We've had sites take more than 45 days, but they're either big, complex sites, or the client has been slow to get us content.  We really depend on our clients to share our sense of expediency.

Do you do e-commerce sites?

Yes we do. We use 2 main eCommerce solutions depending on the client's needs and wants. We'll discus both options with you and recommend the best one based on your individual needs. See some examples over in our portfolio page.

Do I have to have my own domain name?

No. If you don't have one, we'll purchase one domain name of your choosing (depending on availability) and register it for 2 years. After that, it's up to you to keep it current. If you have yet to buy one, talk to us first and we can help you pick out one that makes sense for your business.

What's the "Free domain name" all about?

When you subscribe to one of our packages, whether the site is brand new or we're redesigning it, we will register a domain name of your choosing (subject to availability) if you want us to. Domain names are limited to .com, .net, .org, .info, .us, .mobi, .ca. We register it for 2 years, and, after that, it's up to you to keep renewing it. Generally, we will pay for the renewal and send you an account as we don't want the name lapsing as this will stop your site working. It's just one more thing we do in the background to keep your site active and trouble free.

How to get 12 hours FREE maintenance every year!

A website is something that needs supervision and updating on an ongoing basis. Components and core files are regularly updated to give more features or enhanced security. We monitor these day-to-day and update as necessary as part of your free maintenance. But you can also use these hours for site tweaks, page or image additions, or even a whole site makeover. You choose!

I don't have a website; should I run a social media campaign first?

What are you trying to accomplish? For plain old brand awareness, kicking off with a social media campaign can help to build a foundation of followers. Correctly done, it may also tell you what your potential visitors are wanting.  However, we would recommend first establishing a good, solid website. Yes, social media has dramatically increased in use and popularity over recent years, but most surfers still want to see the company's website. We tend to look a little sideways (personal opinion, of course) at a company who has no website and only, for instance, a Facebook page.

Some companies recommend just putting up a single page site while building is happening; we don't. Again, it comes down to your credibility. Visitors rate your company, you and your services or products, by your site. A single page that says "New site coming soon" does not cast you in a great light any more than a poorly executed site does.

How do I geo-locate my website/my shop?

Many companies have separate websites for oversea or out of country stores. Whilst there's nothing wrong with this, it does mean considerable extra maintenance and cost. It's much easier, and cheaper, to have a page dedicated to that area on your main website. Good use of carefully chosen keywords will help rank that particular page for the area chosen. Doing things like including the country/state/city name in the URL is a great place to start.

What's better -- A single, long page or multiple pages?

Either works OK. Personally, we dislike long single page sites. Most visitors will start scrolling and keep scrolling to the page end, but it can prove frustrating on a single page. There's nothing essentially wrong with a single page but we don't do them. We prefer taking the extra time required to organize extended content with tabs, buttons, sliders and other tools so that it is easy to read, visually stimulating and helps to keep the pages shorter and less intimidating looking.

Should we have one site or multiple?

This depends on your products and services. Generally, we advise having one site per company, unless there was a very diverse range of product which you wanted to devote a whole site to on its own.

Desktop v Mobile (Responsive) v Apps - what's the difference and should we have all 3?

EVERY desktop website should display well on mobile devices, however, the old style of having a separate mobile site has proven to be less effective and didn't prove successful. In many cases, this meant building and maintaining 2 separate sites - just a load of extra work. The trend now is modern mobile-ready sites which are called responsive. These sites detect the device they're being displayed on and adjust the display accordingly. While these have some issues of their own, they are, overall, a much better option than previously. With over 1/2 of all searches online being made from mobile devices, a site lacking a good mobile display is severely disadvantaged.

Apps are a specific form of mobile site. Most draw their content directly from the main site, making them less time consuming to maintain. Many larger companies have apps – eBay, Amazon, most or all of the airlines. The average small business probably doesn't need to bother with an app, which can cost about $3-500 per platform and there are currently 3 platforms. CitrusKiwi recently blogged about this in more detail here:

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