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Why should I have a website - I don't need one?

There are very few businesses who wouldn't benefit from an online presence. A few who contract to the same company or companies day in day out, may be a rare exception, but, let's face it, most companies are always looking for new clients and new business. Here are a few reasons for the 99% of businesses who have, or should have, a marketing campaign:

      • Product and company research are being done more and more online. If you aren't online, you can't take advantage of this trend
      • Your competitors almost certainly are and they're capturing the searches (and potential business) from the above
      • Diversification is important in marketing strategies - you internet presence should be one part of your over thrust
      • More and more people are making their buying decisions online than ever before

Business is slow - how can I afford a good website?

CitrusKiwi understands that times are tough and, even when they're not, we know that you'd rather reduce overheads for a better bottom line. So we are pretty unique in our business model in that we charge nothing for 45 days, then charge a low monthly fee that covers design, maintenance, reporting and more. See how affordable our website packages are.

Am I locked into a long contract?

No. We collect 3 months in advance so the longest you're committed is 3 months. We do have an initial contract, but that more covers the initial design phase, plagiarism rules, etc. You can look at a sample contract here - we have nothing to hide.

I'm in a hurry... will it take long?

That's why we charge nothing for 45 days. In most cases, we can have the site built and up and running before you pay anything! Of course, it really hinges on how quickly clients can get us the information we need to build the site. We've had sites take more than 45 days, but they're either big, complex sites, or the client has been slow to get us content or has changed their minds.

Do you do e-commerce sites?

Yes we do. We use a number of different e-commerce solutions depending on the client's needs and wants.

Do I have to have my own domain name?

No. If you don't have one, we will purchase one domain name of your choosing and register it for 2 years. After that, it's up to you to keep it current. If you have yet to buy one, talk to us first and we can help you pick out one that makes sense for your business.

How long until the search engines find my new site?

If it's an existing domain name which has had an old site attached to it, chances are they already have. On a brand new site, we have a way of getting the search engines to find it in a few hours - around 30 minutes is our record.

My website is years old, but hasn't been found - how come?

The truth will be that your site has been found, but it's not showing up in the search engines for any relevant phrases. Sounds like your SEO (Search Engine Optimization) needs help.

Why isn't our site getting more traffic?

There could be many reasons. You're targeting competitive keywords, you're targeting keywords that have little or no search volume, you're not on page 1 or 2 of the searches, your website has been blacklisted by the search engines. Just like, "My car's making a funny noise!" doesn't make it easy to diagnose the problem, "My website isn't getting any traffic" is much the same. We will sit down with you and talk through your existing site, do some analysis, and then come up with a plan to help.

I get loads of traffic, but no sales/inquiries - why?

This one is a little easier to answer than the previous, though, until some research into the site is done, it's still not going to be black and white. You may have no "calls to action" on your site, it could be boring, old, lacking content, hideous content, not what the visitor expected. Again, like the no/little traffic scenario, we'll take time to investigate and report back what we find and how we feel you could improve.

Free domain name

When you subscribe to one of our packages, whether the site is brand new or we're redesigning it, we will register a domain name of your choosing (subject to availability) if you want us to. Domain names are limited to .com, .net, .org, .info, .us, .mobi, .ca. We register it for 2 years, and, after that, it's up to you to keep renewing it. Generally, we will pay for the renewal and send you an account as we don't want the name lapsing as this will stop your site working.

12 hours FREE maintenance every year!

A website is something that needs watching and updating on an ongoing basis. Components, and the core files, are regularly updated to give more features or better security. We monitor these day-to-day and update as necessary as part of your free maintenance. But you can also use this for site tweaks, page or image additions, or even a whole site makeover. You choose!

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